PILLOWBOOK
Delete your data.
By email
Write to [email protected] with the subject “Delete my Pillowbook data”. Pillowbook has no usernames, so include one of these, and we will find the account:
- If you signed in with Apple or Google in an earlier version, send the email from that address.
- If you bought the tales collection, include the order number from the receipt Apple or Google emailed you.
We action these within 30 days and reply once it is done.
If you never signed in and never bought anything, the account the app made for you holds no name, no email and nothing else that identifies you: only when it was created, your time zone, whether the evening reminder is on and, if your phone allows notifications, a notification token, which stops working once the app is removed.
From inside the app, versions up to 1.1.13
- Open Pillowbook.
- Go to Settings.
- Tap Delete account and confirm.
Deletion is immediate and permanent. There is no grace period and nothing to undo. From version 1.1.14 the app no longer has accounts you sign in to, and the button is gone with them; use email instead.
What gets deleted
Permanently, with no recovery:
- Your account, and the sign-in email and name if an earlier version received them
- Your child's profile from an earlier version — name, age, interests, and anything else you entered
- Every story an earlier version generated for you
- Your notification token and time zone
What we keep, and why
Anonymised, non-identifying records — with no account id, no name, and nothing that points back to you — may be retained. Billing records are held for as long as tax and accounting law requires; they are handled by Apple or Google, whichever store you bought through, not by us.
A subscription from an earlier version
Deleting your data does not cancel an active subscription. The store you bought through runs the billing, and only you can cancel it. Do that first, or you will keep being charged for a subscription you can no longer use.
- iPhone or iPad: Settings → your name → Subscriptions.
- Android: Play Store → your profile picture → Payments and subscriptions → Subscriptions.
Questions
CodeEnsis Ltd. · [email protected]