QR SNAP SUPPORT
Help is one tap away.
Everything we know about QR Snap on one page. If something's missing, write to us — we reply within a business day.
Getting started
How do I scan a QR code?
Open QR Snap. Point the camera at a code. Done — the scanner reads it automatically and opens the result sheet. You can copy the content, open the link, save it to history, or share.
Tip: the flashlight toggle (top-right) helps in low light. The gallery button (top-left) scans a code from a photo you already took.
How do I create a QR code?
Tap the Create tab at the bottom. Pick a type (URL, WiFi, vCard, and more). Fill in the fields. Tap Make the code. From the result screen you can pick a color, share, or save the image to your gallery.
What types of QR codes can QR Snap create?
Nine types: URL, plain text, WiFi, contact (vCard), email, phone, SMS, location, calendar event.
What formats can QR Snap scan?
QR codes are the headline feature, but the scanner also handles most 1D and 2D barcodes: PDF417, Data Matrix, Aztec, EAN-13/8, UPC-A/E, Code 128/39/93, Codabar, ITF.
Privacy & data
Does QR Snap collect my scans?
No. Every scan stays on your device. There's no server in the loop. The code content, the time, the image you picked from the gallery — none of it leaves the phone.
Does QR Snap track me?
No tracking, no ad IDs, no third-party SDKs for advertising. There is one optional, opt-in toggle for anonymous crash reports and screen views (no scan content, no personal data) — it's off by default and you can change it any time in Settings → Privacy.
Does QR Snap need internet?
No. Scanning, generating, saving, and history all work offline. Internet is only used if you tap a scanned URL and let your browser open it — that's your browser, not us.
How do I delete my scan history?
Settings → Privacy → Clear History. Confirms once, deletes everything. There's no backup to restore from — it's permanent.
Troubleshooting
The camera screen is black.
Camera access is disabled. QR Snap shows a permission screen with a button — tap Open Settings, grant camera access, and return to the app. We auto-re-check when you come back.
On iOS: Settings → QR Snap → Camera. On Android: Settings → Apps → QR Snap → Permissions → Camera.
The scanner doesn't pick up a code.
Keep the code inside the framed area. Hold steady for half a second. Use the flashlight in low light. For codes on glossy surfaces, tilt slightly to avoid reflection.
If nothing works: take a photo of the code first, then open QR Snap and tap the gallery button — the scanner processes still images the same way.
Gallery scan fails on iPhone photos.
Should work — we re-encode HEIC and rotated photos automatically. If it still fails, the code may be too small in frame or motion-blurred. Try a cleaner shot.
No sound on scan.
On iPhone: silent switch (ring / silent) suppresses system sounds including scan confirmation. Flip it up. Vibration still works.
In-app: Settings → Scanner → Sound Feedback must be on.
Saved QR image doesn't appear in gallery.
Make sure Photos access is granted: iOS Settings → QR Snap → Photos → Add Only (or Full Access). On Android, storage is granted automatically for this kind of save.
The app is in English but my phone isn't.
QR Snap ships in 10 languages: English, Russian, Spanish, Portuguese, German, French, Italian, Japanese, Chinese (Simplified), Korean. It auto-picks your system language. If yours isn't supported yet, it falls back to English — let us know and we'll add it.
Account & billing
Is QR Snap free?
Yes. Free on both stores. No ads. No in-app purchases. No signup.
Do I need an account?
No account. No login screen. Open the app — it works.
Is there a paid version coming?
There may be an optional Pro tier in the future with convenience features (bulk QR generation, branded templates). The free version will stay free and complete.
Didn't find it? Write to us.
A real person reads every support message. Include your phone model and OS version — it helps us reproduce anything weird.