Melura support

Get help.

Answers to common questions about sound, lessons and subscriptions. Can't find it here? Email us.

Email support

Frequently asked

I can't hear anything. What should I check?

Turn up the media volume, not the ringer, and check that your phone isn't connected to a Bluetooth speaker you don't mean to use. If the sound still doesn't play, close Melura and open it again, then email us with your phone model.

Can I change the note names?

Yes. Melura supports C D E, Do Re Mi and the German H. You can change them in Settings.

What is free, and what is Premium?

The first 6 lessons and one daily session a day are free, with no time limit and no ads. Premium unlocks all 28 lessons, as many daily sessions as you like, and practice by type.

How do I cancel a subscription?

Subscriptions are managed by Google Play, not inside Melura. Open the Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions. Cancel at least 24 hours before the end of the current period or the free trial to avoid the next charge.

I bought Premium but it isn't active.

Open the subscription screen in Melura and tap Restore purchases, using the same Google account you bought with. If it still isn't active, email us the Google Play order number, which starts with GPA.

Will I lose my progress on a new phone?

Your progress is stored on your phone and Melura has no account, so it does not sync between devices. Uninstalling the app removes it. If you use your device's own backup, the system may include it there.

Does Melura collect my data?

Your lessons and scores stay on your phone. Anonymous usage statistics are sent only if you say yes, and you can change that in Settings. Purchases are checked through Google Play and RevenueCat. The privacy policy has the details, and you can email us to request deletion of data linked to your app ID.